Find answers to common questions about our services, insurance, scheduling, and more.
Non-emergency medical transportation is a safe, reliable transportation service designed for people traveling to medical appointments, therapies, dialysis, hospital discharges, and other essential healthcare visits. We provide transportation without emergency services or medical treatment. In case of a medical emergency, call 911.
We provide transportation to medical appointments including doctor visits, specialist appointments, dialysis treatments, physical therapy, rehabilitation, hospital discharges, long-distance healthcare appointments, and other essential medical care. If you're unsure whether your appointment qualifies, please contact us.
We provide transportation throughout Franklin County, including Chambersburg, Shippensburg, Waynesboro, Mont Alto, and surrounding communities. We also offer long-distance transportation to medical facilities outside our primary service area. Visit our Service Area page for more details.
You can request a ride by calling us at 717-604-9300 or submitting a request online. Requests are not confirmed until verified by Gethere Transportation; please contact us to discuss scheduling availability.
Same-day requests may be possible, subject to availability. Call us at 717-604-9300 to ask about scheduling.
Our hours are Monday–Friday, 6:00 AM–10:00 PM; Saturday, 9:00 AM–7:00 PM; and Sunday, closed.
Our wheelchair-accessible minivans are equipped with rear wheelchair lifts and securement systems to provide safe, comfortable transportation for passengers with mobility needs. Please tell us about your accessibility needs when requesting a ride.
Our wheelchair-accessible minivans are equipped with rear wheelchair lifts and securement systems. Please tell us about your mobility and assistance needs when requesting a ride so we can discuss what accommodations may be available.
Please describe the assistance you need when requesting a ride so we can discuss what support may be available.
You may request to travel with a companion, caregiver, or family member. Let us know when requesting a ride so seating and arrangements can be confirmed.
Yes. Please inform us when scheduling if you'll be traveling with oxygen, dialysis supplies, mobility equipment, or other medical devices. Our vehicles have plenty of space, and our drivers are experienced in safely transporting medical equipment.
Insurance coverage and transportation benefits vary by plan. Please contact your insurer to ask about your benefits, and contact Gethere Transportation to discuss your trip.
Coverage for non-emergency transportation depends on your individual plan. Contact your Medicare or Medicare Advantage plan directly to ask about your benefits.
Coverage and payment arrangements vary. Please contact your insurance provider to ask about benefits and contact Gethere Transportation to discuss available arrangements.
Contact Gethere Transportation to discuss pricing and payment arrangements for your trip.
Authorization requirements depend on your insurance plan. Contact your insurer and healthcare provider to learn what is required before arranging transportation.
You can contact your insurance provider to ask about your coverage and contact us to discuss your transportation request and payment arrangements.
Our wheelchair-accessible minivans are equipped with rear wheelchair lifts and securement systems. Contact us to discuss your accessibility needs and any trip-related questions.
Contact Gethere Transportation with questions about driver qualifications and assistance available for your trip.
Contact Gethere Transportation with questions about vehicle inspections and wheelchair-lift equipment.
We plan routes carefully and schedule pickups with buffer time to account for traffic and accessibility needs. If you're running late, please call us immediately so we can provide you with an accurate arrival time.
Please contact us as soon as possible to reschedule or cancel your ride. We understand that plans change, and we'll work with you to find a new time that fits your schedule.
You can request recurring transportation for ongoing appointments. Requests are subject to availability and must be verified by Gethere Transportation.
Gethere Transportation provides non-emergency medical transportation only; we do not provide ambulance services, emergency medical services, or medical treatment. In a medical emergency, call 911.
Have more questions? Contact our team for personalized assistance.